SAP Knowledge Base Article - Preview

1722448 - Printing a Crystal Report on Windows 7 fails even after installing ActiveX print control


After installing ActiveX print control on Windows 7 client machine, printing a Crystal Report tries to install Crystal Print Control every time but fails with error 'An error occurred while coping file PrintCotrol.inf. Cannot copy file to destination directory'.



  • BusinessObjects Enterprise XI 3.1 SP 4 FP 4.1 and FP 4.2
  • BusinessObjects Enterprise installed on Windows 2008
  • 64-bit Windows 7 client machine
  • ActiveX print control



SAP BusinessObjects Enterprise XI 3.1 ; SAP Crystal Reports, developer version for Microsoft Visual Studio


64 bit, Windows 7, ActiveX, Crystal Print Control, PrintControl.inf, windows7, Win7, Win 7 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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