SAP Knowledge Base Article - Preview

1718158 - Support Guidelines for OEM Partners


OEM partners are responsible for providing support to their end-customers. 

What are the guidelines for OEM partners working with SAP support on support incidents?



OEM, partner, support, first line, support, incident, embed, embedded, product, L1, L2, partnership , KBA , BI-BIP , Business intelligence platform , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-SYB-ADS , ADS (Advantage Database Server) , BC-SYB-SQA , SQL Anywhere (on premise, on demand) , How To

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