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1716438 - Error: 'The Database connector crdb_bwquery.dll could not be loaded' when refreshing a report in Crystal Reports

Symptom

  • Error: 'The Database connector crdb_bwquery.dll could not be loaded'
  • Reports created using the BW Query driver does not run in Crystal Reports anymore.
  • The same report refreshed successfully before upgrading to the latest version of Crystal Reports.
  • Newly created reports in Crystal Reports using the SAP BW MDX Query Driver refresh successfully.
  • When attempting to refresh a report based on an SAP BW BEx Query in Crystal Reports, it fails with the error:
              
    'Failed to load database information. 
     Details: The Database connector crdb_bwquery.dll could not be loaded'


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Environment

  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
      
  • SAP BW 7.4
  • SAP BW 7.5

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020

Keywords

crdb_bwquery.dll, CR 2011 database error, SAP BW MDX Query Driver, SAP BW Query Driver , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , BI-BIP , Business intelligence platform , Problem

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