SAP Knowledge Base Article - Public

1714230 - How to download Crystal Reports for Enterprise?

Symptom

  • Unable to find Crystal Reports for Enterprise download on the SAP Support Portal.
  • Where can we download Crystal Reports for Enterprise from?
  • Where are the latest Support Packs and Patches for Crystal Reports for Enterprise?
  • Where are the product updates, or pduct maintenance for Crystal Reports for Enterprise?
         
        
  • Note: Images and data in this SAP Knowledge Base Article are from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP Crystal Reports for Enterprise 4.3
  • SAP Crystal Reports for Enterprise 4.2
  • SAP Crystal Reports for Enterprise 4.1   
  • SAP Crystal Reports for Enterprise 4.0   

Resolution

  • Crystal Reports for Enterprise installation and product updates are available for download on the SAP Support Portal under the SAP BusinessObjects Business Intelligence Platform. The following section contain information on how to download:
       
    • Crystal Reports for Enterprise 4.2, 4.3
      • Full Installations and Upgrades
      • Support Packages and Patches
        ( Requires Full Product Installation to install, except for the new ONE Installer from 4.2 - Support Pack 06 )
                 
    • Crystal Reports for Enterprise 4.0, 4.1 ( Unsupported version )
      • Support Packs and Patches
          
                                   
  • To download Crystal Reports for Enterprise 4.2, 4.3:
        
    • Installations and Upgrades
      Full product installation.
           
      1. Go to the SAP Software Downloads website: https://launchpad.support.sap.com/#/softwarecenter
      2. Login with your SAP User ( S-User ID )
              
      3. In SAP Software Downloads, under the tab "INSTALLATIONS & UPGRADES", select the following:
        • By Category
        • Analytics Solutions

          CR4E - Downloads - 01.png 
              
            
      4. In the "ANALYTICS SOLUTIONS" page select: "SBOP BUSINESS INTELLIGENCE PLATFORM (SBOP ENTERPRISE)"
               
      5. Then select:
        • SBOP BI PLATFORM (ENTERPRISE)
        • Select the desired product version.  ( For example: SBOP BI PLATFORM 4.3 )
        • Select the product version again.
        • CR FOR ENTERPRISE
            
      6. In the Download page, it will display a list of available downloads for Crystal Reports for Enterprise.
           
         CR4E - Downloads - 02.png                               
         
         
                    
    • Support Packages and Patches / Maintenance 
      Requires Full Product Installation, except for the new ONE Installer from 4.2 - Support Pack 06 
          
      1. Go to the SAP Software Downloads website: https://launchpad.support.sap.com/#/softwarecenter
            
      2. Login with your SAP User ( S-User ID )
           
      3. In SAP Software Downloads, under the tab "SUPPORT PACKAGES & PATCHES", select the following:
        • By Category
        • Analytics Solutions  
            
          CR4E - Downloads - 03.png 
           
                  
      4. In the "ANALYTICS SOLUTIONS" page select: "SBOP BUSINESS INTELLIGENCE PLATFORM (SBOP ENTERPRISE)"
                
      5. Then select:
        • SBOP BI PLATFORM (ENTERPRISE)
        • Select the desired product version.  ( For example: SBOP BI PLATFORM 4.3  )
        • CR FOR ENTERPRISE 4.x                 ( For example: CR FOR ENTERPRISE 4.3 )
                      
      1. Inthe Download page, it will display a list of the available Support Packages and Patches to downloads for Crystal Reports for Enterprise.
           
          CR4E - Downloads - 05.png 
           
           
           
  • To download Crystal Reports for Enteprise 4.0, 4.1:  ( Unsupported Versions )
       
    • To download a version of Crystal Reports for Enterprise  that is no longer supported:
      Important Note: There is no full product download for unsupported versions of Crystal Reports for Enterprise, only the latest product updates.
             
      1. Go to the SAP Software Downloads website: https://launchpad.support.sap.com/#/softwarecenter   
          
      2. Login with your SAP User ( S-User ID )
          
      3. In SAP Software Downloads, under "SUPPORT PACKAGES & PATCHES", select the following:
        • Archived by Alphabetical Index (A-Z)

        •    
      4. In the page "Archive - B", scroll down, and select: SBOP BI PLATFORM (FORMER SBOP ENTERPRISE)
          
      5. In the SAP BusinessObjects BI Platform, SBOP BI PLATFORM (ENTERPRISE)
          
      6. Select the desired version.  ( For example: "SBOP BI PLATFORM 4.0" )
          
      7. In the next page, select "CR FOR ENTERPRISE"
          
      8. In the Download page, select the desired Support Pack, or Patch of Crystal Reports for Enterprise to download.         
             
               
             
  • Note: If you have any questions or issues downloading Crystal Reports for Enterprise, create an incident under the component: XX-SER-SAPSMP-SWC, and include any errors you receive or a screenshot if the package isn't available.

Keywords

SMP, Where is CRE?, Where is CR4Ent?, CRFE, CR4E, CR For Enterprise , KBA , BI-RA-CRE , Crystal Reports for Enterprise , How To

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020