SAP Knowledge Base Article - Preview

1700807 - will not install into 64 bit Internet Explorer


  • When printing a Crystal report in a web application, the Internet Explorer prompts to install the activeX print control.
  • After installing, a small empty grey print dialog box is displayed and the report will not print.



  • Windows 7 64 bit
  • Internet Explorer 64 bit
  • BusinessObjects Enterprise
  • Crystal Reports Server


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Enterprise XI 3.1 ; SAP Crystal Reports, developer version for Microsoft Visual Studio


KBA , BI-RA-CRV , SAP Crystal Reports Viewer , Problem

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