SAP Knowledge Base Article - Preview

1698249 - Error: "Failed to open the connection" when refreshing a Crystal Report using universe as data source with Oracle JDBC connectivity


  • In BI Launch Pad, when refreshing a crystal report using universe as data source with Oracle JDBC connectivity, a dialog box pops up to ask for user ID and password of database. 
  • No matter what is input, error: "Failed to open the connection" occurs.



  • SAP BusinessObjects Business Intelligence Platform (BI) 4.0 Service Pack 02 (BI 4.0 SP02)
  • Crystal Report 2011
  • Microsoft Windows Server 2008 R2 standard
  • Oracle Database 11g Release 2 (
  • Java Runtime Environment (JRE


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP Crystal Reports 2011, feature pack 03


oracle11g, logon, data base, CR, launchpad, JDBC, InfoView, BI4, how to, configure, datasource, database, ODBC , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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