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1694425 - Report Application Servers fail during startup (Windows)

Symptom

  • In a Windows SAP BI environment...
  • Report Application Servers (RAS) are in Failed status, cannot be started successfully.
    • This server is considered failed because it has stopped 5 time(s) in 60 minute(s).
  • Other server types are starting successfully
  • Newly-created Report Application Servers exhibit the same behavior
  • With tracing enabled, RAS log files contain the message loadServerOptions(): error Access is denied
  • The Windows Application Event log contains the message Failed to load RAS setting from system registry. Access is denied


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Windows

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

xi3.1 bi 4.0 4.1 4.2 4.3 bi4.0 bi4.1 bi4.2 bi4.3 CR 2016 fails failure can't don't won't start starting stopped hang hangs hanging initializing , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-CRS , SAP Crystal Server , Problem

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