SAP Knowledge Base Article - Preview

1653734 - Cannot create surveys in CRM Survey Suite and WebUI


After enhancing your CRM WebUI patch version, one of the following symptoms occurs:

  • Using origin logical link in work center "Marketing" you open the screen of the new survey. After filling the mandatory fields, the questionnaire cannot be saved
  • In transaction CRM_SURVEY_SUITE you can create a Survey but you can not save it. It is not possible to open or copy an existing survey, either.

The error message is the following:

StandardSurveyWithGenerators.getPreparedSurveyXml(): Can't create processor: com.inqmy.lib.jaxp.TransformerFactoryImpl (java.lang.ClassNotFoundException:
  com.inqmy.lib.jaxp.TransformerFactoryImpl) (class$Proecssor$processing.



  • CRM7.0 Enhancement Package 1 or above.
  • Survey functionality with the Survey Suite is used


SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0


CAT Server, CRM_SURVEY_SUITE, Survey, Survey Suite , KBA , CRM-BF-SVY , Survey Suite , CRM-BTX-BF-SVY , Survey , Problem

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