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1616130 - Connection Server and Web Intelligence Processing Server don't start - BI4.x

Symptom

  • Connection server fails to start
  • Web Intelligence Processing server fails to start
  • Connection server and Web Intelligence Processing server fail: This server is considered failed because it has stopped 5 time(s) in 60 minute(s)
  • Connection server and Web Intelligence Processing server keep at Starting or Failed status
  • /var/log/messages show the below error relating to the Web Intelligence Processing Server stopping:
    "the root server reported an error Unknown."
  • When opening WebI Rich Client from BI Launch Pad, the following error message pops up: "your session timed out. Close the Java interface and log on again."

### Extract from connectionserver logs:
|8a6384ea-470c-849f-801b-52a9a61de2c8|2012 01 28 10:17:02:832|+0200|>>|A| |connectionserver_boserver.ConnectionServer|10481|1028091800|| ||||||||||||||||||||||assert failure: (oscafactory2.cpp:3129). (false : OSCASimpleFactory2::triggerStateChangeNotifications - Unexpected exception).

### Extract from the stack trace:
#4  0x00002b70a3165086 in Ocalibhelper500::OSCASimpleFactory2::triggerStateChangeNotifications(Ocalibhelper500::CWireObject const*) ()
   from /opt/sap/BI4/sap_bobj/enterprise_xi40/linux_x64/libOCAhelperw.so
#5  0x00000000005da387 in CISGeneralAdmin_impl::setParamEx(unsigned short const*, CORBA_Any const&, CORBA_Any*&) ()


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Supported Linux/Unix

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

webi, processing server, fail, wips , KBA , BI-RA-WBI-BE , Back End/Server , Problem

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