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1612745 - BI 4.x: Report Application Servers fail during startup (Linux / Unix)

Symptom

  • In a Linux or Unix SAP BI environment...
  • Report Application Servers (RAS) are in Failed status, cannot be started successfully
    • This server is considered failed because it has stopped 5 time(s) in 60 minute(s).
  • Other server types are starting successfully
  • Core dumps may be generated when attempting to start Report Application Servers
  • Newly-created Report Application Servers exhibit the same behavior
  • Crystal Reports Processing Servers may be equally impacted
     
  • With tracing enabled, RAS log files contain messages like:
    • Failed to create CrystalReports.AgentOptions. Please make sure DTSAgent.dll is installed. Also, make sure that DTSAgent.dll is registered as an in-process COM server by running the following on the command line: 'regsvr32.exe DTSAgent.dll
    • Received eRpuDllLoadFailure or eRpuInitializationFailure from child. (RCIRAS0624)
    • ras21-core: ChildProcessCreatorThread caught exception: <RASServerException ( errCode=<ErrorFailure> message=<An error occurred while creating a subprocess in the processing server.> rootCause=<RCIRAS0603> debugString=<[ProcWorkerManager.cpp : 6213] > message=<Internal error. Please contact your system administrator.> rootCause=<RCIRAS0603>
  • With tracing enabled, RAS child process log files may show the following:
    • ras21-core: caught IPSSException: <RASServerException ( errCode=<ErrorTryAgain> message=<Internal error. Please contact your system administrator.> rootCause=<RASPROCREPORT0135> debugString=<procreport DLL was not initialized successfull
      ras21-core: did not initialize sucessfully, so stopping immediately
       
  • SIA trace logs include the following:
    • Server Intelligence Agent: server <NODE>.CrystalReports2013ReportApplicationServer stopped with exit code = 255
    • Server Intelligence Agent: server <NODE>.CrystalReports2013ReportApplicationServer stopped unexpectedly
       
  • /var/log/messages file may include the following:
    • A subprocess in the processing serer was forced to terminate. (RCIRAS0622)
    • The function PEOpenEngineEx failed. Reason: Crystal Reports: Print Engine Error.

  • Coredump shows below information:
    • #0  0x00002aabfe5a7f97 in raise () from /lib64/libc.so.6
      #1  0x00002aabfe5a936a in abort () from /lib64/libc.so.6
      #2  0x000000000050297d in sig_abnormal_system_handler(int) ()
      #3  <signal handler called>
      #4  0x000000000050df69 in CDTSApp::TermCORBAServer() ()
      #5  0x0000000000516d66 in CDTSApp::ExitInstance() ()
      #6  0x0000000000578ca2 in AfxWinMain(HINSTANCE__*, HINSTANCE__*, wchar_t*, int) ()
      #7  0x00000000005b6bf0 in WinMain ()
      #8  0x00000000004f04db in main ()


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Unix / Linux

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

bi 4.0 4.1 4.2 4.3 bi4.0 bi4.1 bi4.2 bi4.3 CR 2016 redhat red hat suse sun microsystems oracle solaris ibm aix hp-ux hpux hp ux hewlett-packard hewlett packard mw cleanup mainwin mainsoft main win soft fails failure can't don't won't start starting stopped hang hangs hanging initializing , KBA , biserver , emkba , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-CRS , SAP Crystal Server , Problem

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