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1604173 - CMS fails to start after installing Oracle 32-bit client


  • In Windows, with BI 4.x and an Oracle 64-bit client installed, the Central Management Server starts successfully and users can log in to the BI Launchpad and Central Management Console (CMC) without issue
  • After installing Oracle 11g 32-bit client, the Central Management Server fails to start
  • Restarting the Server Intelligence Agent (SIA) and Tomcat doesn't help with the issue
  • tnsnames.ora is up to date on both 64-bit & 32-bit paths
  • TNSping / sqlplus logon to the Oracle server which houses the CMS system database is successful



  • SAP Business Intelligence Platform 4.x
  • Oracle clients, both 64-bit 32-bit
  • Windows


SAP BusinessObjects Business Intelligence platform 4.0


4.0 4.1 4.2 bi4.0 bi4.1 bi4.2 repository 10g 11g 32 64 bit , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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