SAP Knowledge Base Article - Public

1603398 - How to perform a trace in Crystal Reports and in .NET SDK's application using crlogger? [Video]


  • How to perform a database trace in Crystal Reports?
  • How to trace what's happening when refreshing a report in Crystal Reports?
  • How to use crlogger to generate a log when using Crystal Reports?


  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
  • Sap Crystal Reports, developer for Visual Studio (all versions)


  • To perform a database trace in Crystal Reports using crlogger:
    1. Download the crlogger utility:     
      • For Crystal Reports 2011, 2013, 2016 and 2020, the crlogger.dll file is already installed by default, therefore, go to step 2 directly.

      • For Crystal Reports 2008, you will first need to download the crlogger dll, and copy it in the right folder:   
        1. Download the utility crlogger.dll, available in the Attachments section below. ( ) 
        2. Extract the file crlogger.dll to the following location depending on if you are using a 64bit or 32bit version of MS Windows:
          For 64bit: C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86   
          For 32bit: C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86
    1. Add the following User Environment Variables to your local system:
      • LOGGING_DIR = C:\logging
        NOTE: To enable application tracing You will need to add the above variables to the System Environment, but it may require a re-boot to take affect.
    2. Open Crystal Reports or your .NET application, and run the report and it will then start tracing.
    3. Once you finish reproducing the issue, the log file will be located in the directory you defined in the Environment Variable: LOGGING_DIR, which is: c:\logging, in the example provided.
      Important Note:
      Once the trace is no longer required, disable the trace, otherwise it can impact the report performance due to the overhead of tracing each actions.

      To disable generating a trace with crlogger close Crystal Report or your .NET application, perform one of the following:
      - Remove the environment variables created in step 2; or
      - To temporarily disable logging using crlogger, rename the crlogger.dll to or change
      • Note: renaming the dll will work until a patch is installed which will re-add the crlogger.dll and start logging again.
  • Below is a video demonstrating how to setup crlogger to perform a trace in Crystal Reports.

    Media not computed.



Crystal Reports 2008, CR for VS, database logging, crlogger trace tracing 2011 CR2011 CR2008 designer , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , How To


Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020