SAP Knowledge Base Article - Preview

1603067 - BI 4.0 - java.lang.NullPointerException or usagesProperty error after login to CMC or BI Launchpad

Symptom

  • Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

  • After login in the Central Managament Console (CMC) or BI Launchpad, the following error is displayed:
An error has occurred: java.lang.NullPointerException
  • The error shown on Internet Explorer looks like below (left). A pop-up will also be displayed (right)
IE-NullPointeru.png NullPointer.png
  • Using an HTTP debugger, the following stack can be found in the AppService.jsp (full response available in the attachments)
<!--Stack Trace:com.businessobjects.swd.shared.actioncache.RelationshipMap.put(RelationshipMap.java:47)
com.businessobjects.swd.shared.actioncache.CafInfoStoreData.initializePlugins(CafInfoStoreData.java:159)
com.businessobjects.swd.shared.actioncache.CafInfoStoreData.initializeCache(CafInfoStoreData.java:87)
com.businessobjects.swd.shared.actioncache.CafInfoStores.get(CafInfoStores.java:24)
com.businessobjects.webutil.clientaction.query.CafInfoStoreManager.get(CafInfoStoreManager.java:31)
com.businessobjects.cmc.HomePageBean.getCafAction(HomePageBean.java:830)
com.businessobjects.cmc.HomePageBean.initBean(HomePageBean.java:529)
[...]
  • It is possible to log into the http://<SERVERNAME>:<PORT>/AdminTools application and client tools. Only the CMC and BI launchpad are not accessible.
  • Running the following query in Query Builder (/AdminTools) returns no results
SELECT * from ci_appobjects where si_kind = 'ClientAction'

OR

  • An error was produced: while trying to invoke the method com.crystaldecisions.celib.properties.Property.getPropertyBag() of an
    object loaded from local variable 'usagesProperty'
  • Followed by a pop up window "Message from webpage" with the same error.


Read more...

Environment

  • SAP BusinessObjects Business Intelligence Platform BI 4.x
  • Information Platform Services 4.x (IPS 4.x)
  • Windows (All versions)

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

java.lang.NullPointerException NullPointerException BI 4.0 4.1 4.2 4.x null pointer exception eception nul , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.