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1592604 - Agent determination failing even though simulation works fine


  • Users are not receiving certain work items in their inboxes.
  • On analysis of the workflow technical log you see error messages like "Agent determination for step '0000000000' failed" and "Error in resolution of rule 'ACXXXXXXXX' for step '0000000000'".
  • When checking for work items in error you notice certain work items have agent determination errors while others do not.
  • You test the rule resolution via transaction PFAC and the "Simulate rule resolution" button with the data from the work item in error and it finds a agent without any problem.




  • SAP Business Workflow
  • SAP NetWeaver
  • SAP Web Application Server for SAP S/4 HANA


SAP NetWeaver all versions ; SAP Web Application Server for SAP S/4HANA all versions


SWF_WORKFLOW, WL423, resolution, rule, SWP088, SWF_RUN519, agent determination, AC, PFAC, P_PLAN_ALL, LOG, WF-BATCH, agent assignment, responsible user, ParForEach,  SAP_ALL, SAP_NEW , KBA , BC-BMT-WFM , Business Workflow , SV-SMG-SUP , Service Desk / Incident Management , BC-BMT-OM , Organizational Management , Problem

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