SAP Knowledge Base Article - Public

1589429 - Time Recording on Project Task by Service Agent Is Always Sent to Project Manager for Approval

Symptom

Service agent records some times on project task and releases them. You find that these times are always sent to the project manager for approval even Mandatory Time Approval is not selected for the project in Project Management.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Project Management work center.
  2. Go to the Projects view.
  3. Select the relevant project.
  4. Select the Edit button.
  5. Select the Project Plan tab.
  6. Select the Basic Data sub tab.
  7. Note that the Mandatory Time Approval box is not checked.

Cause

The Mandatory Time Approval setting is relevant for time recordings of internal employees only.

Resolution

Time recordings on project task by service agents are always sent for approval to the project manager regardless of the project's approval setting.

Keywords

*Time confirmation* *times* *Service agent* , KBA , AP-PRO , Project Processing , How To

Product

SAP Business ByDesign all versions