SAP needs to reproduce an issue in the customer's system.
Customer provides a remote connection to a production system, without giving clear, written consent that SAP employees are allowed to log on to the same production system.
All SAP environments
Remote connection, Productive system, Test system, Development system, Declaration of agreement, Log on data, customer approval, customer agreement, customer allowing engineer access, , KBA , XX-SER-SAPSMP-SUP , Support Applications , How To
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