SAP Knowledge Base Article - Preview

1575451 - "Conversion from UTF8 to charset failed" error in Dashboard Design or BI Launchpad.


  • Error: Conversion from UTF8 to charset failed : Encoding not loaded.
  • Cannot use UNX Universe based on Oracle in Dashboard Design (Xcelsius).
  • When attempting to view a Crystal Reports for Enterprise report based off a Universe in BI Launchpad, it fails with the error.



  • SAP BusinessObjects Dashboard Design (Xcelsius)
  • Information Design Tool
  • SAP Crystal Reports for Enterprise 4.0/4.1
  • SAP BusinessObjects Business Intelligence Platform 4.0/4.1


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.0, feature pack 3


xcelsius, oracle, unx , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , BI-RA-CRE , Crystal Reports for Enterprise , Problem

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