SAP Knowledge Base Article - Public

1561088 - Schedule Information Space refresh using SAP as a data source


While attempting to schedule an Information Space index with an Enterprise username and password in SAP BusinessObjects Explorer XI 3.x you receive an error such as : 

The server BOPRD1.PolestarIndexing generated the next messages:

Index creation with errors(The execution of the specified analysis query failed.-A database error occured. The database error text is:

can't connect to server SAP BW Incomplete logon Data Incomplete logon data.. (WIS 10901))


  • SAP BusinessObjects Enterprise XI 3.1
  • SAP BusinessObjects Explorer XI 3.x

Reproducing the Issue

Attempt to schedule an Information Space index while using Enterprise logins for an Information Space based on an SAP datasource.


The Enterprise login information being entered does not have a SAP alias in order to log in to the SAP data source.


  1. Create an Enterprise alias to the SAP username being used to access the data source.
  2. When logged in to SAP BusinessObjects Explorer use that newly generated Enterprise alias to schedule the Explorer Information Space index.


sap, explorer, refresh, index , KBA , BI-RA-EXP , Obsolete: Polestar, Explorer , How To


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