SAP Knowledge Base Article - Preview

1560818 - What information is required when creating a support incident?

Symptom

  • In order to solve the problem, the SAP BusinessObjects Support Organization requires more information.
  • How to create a support incident more effectively?
  • What information do I need to provide when I create a support incident?
  • How to expedite the incident handling process?


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Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 5.1.9 ; SAP BusinessObjects Business Intelligence platform 6.1.3 ; SAP BusinessObjects Business Intelligence platform 6.5 ; SAP BusinessObjects Business Intelligence platform 6.5.3 ; SAP BusinessObjects Business Intelligence platform R2 ; SAP BusinessObjects Enterprise XI ; SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

reject, not reproducible, reproduction, customer action, delay, speed up, faster, priority message , KBA , BI , Business intelligence solutions , How To

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