1558691 - Error "The viewer could not process an event. Failed to open the connection" when viewing Crystal Reports in SAP BI 4.x

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• When trying to view a Crystal Report in BI Launchpad the following error message is received:

Complete error message:

com.businessobjects.report.web.shared.WebReportingException: The viewer could not process an event. Failed to open the connection.
<Report Name>.rpt [] ---- Error code:0 [CRWEB00000119]
 at com.businessobjects.report.web.shared.WebReportingException.throwWebReportingException(WebReportingException.java:71)
 at com.businessobjects.report.web.component.ViewerContainer.processEvents(ViewerContainer.java:2032)
 at com.businessobjects.report.web.WorkflowController.doEventProcessing(WorkflowController.java:425)
 at com.businessobjects.report.web.WorkflowController.doLifecycle(WorkflowController.java:262)
 at com.businessobjects.report.web.WorkflowController.doAsyncLifecycle(WorkflowController.java:110)
 at com.crystaldecisions.report.web.viewer.CrystalReportViewerUpdater._processHttpRequest(CrystalReportViewerUpdater.java:61)
 at com.crystaldecisions.report.web.ServerControl.processHttpRequest(ServerControl.java:342)
 at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.doUpdate(CrystalReportViewerServlet.java:89)
 at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.doPost(CrystalReportViewerServlet.java:78)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)
 at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)
 at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)
 at com.businessobjects.webutil.boetrustguard.BOETrustPrepareFilter.doFilter(BOETrustPrepareFilter.java:32)
 at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
 at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
 at com.businessobjects.swd.shared.tracelog.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:38)
 at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
 at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
 at com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:45)
 at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
 at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
 at com.businessobjects.swd.appcontext.RequestInitFilter.doFilter(RequestInitFilter.java:26)
 at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
 at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
 at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)
 at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
 at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:174)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:159)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:852)
 at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
 at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
 at java.lang.Thread.run(Thread.java:662)
Caused by: com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: Failed to open the connection.
<Report Name>.rpt---- Error code:-2147215357 [] Error code name:internal
 at com.crystaldecisions.sdk.occa.report.lib.ReportSDKException.throwReportSDKException(ReportSDKException.java:120)
 at com.crystaldecisions.sdk.occa.managedreports.ps.internal.SendRequestHelper.sendRequest(SendRequestHelper.java:123)
 at com.crystaldecisions.sdk.occa.managedreports.ps.internal.CacheReportSource.sendRequest(CacheReportSource.java:1523)
 at com.crystaldecisions.sdk.occa.managedreports.ps.internal.CacheReportSource.getPage(CacheReportSource.java:1036)
 at com.businessobjects.report.web.event.PageListener.renderContentLocally(PageListener.java:337)
 at com.businessobjects.report.web.event.PageListener.getPage(PageListener.java:165)
 at com.businessobjects.report.web.event.PageListener.updatePage(PageListener.java:114)
 at com.businessobjects.report.web.event.UpdatePageEvent.processListener(UpdatePageEvent.java:47)
 at com.businessobjects.report.web.event.ViewerBroadcaster.broadcast(ViewerBroadcaster.java:104)
 at com.businessobjects.report.web.event.EventQueue.processEvents(EventQueue.java:53)
 at com.businessobjects.report.web.component.ViewerContainer.processEvents(ViewerContainer.java:2019)
 ... 45 more

• SAP BusinessObjects Business Intelligence Platform (BI) 4.x

Aurora, 4.x BIP, BI 4.0 4.1 4.2 CR crystal report, biadmin bicrs tskba , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-CRS , SAP Crystal Server , Problem