SAP Knowledge Base Article - Public

1551641 - Fax not being sent when using Crystal Reports and Windows Server 2008 or Windows 7 Fax driver in a VS .NET application


  • Printing to Windows Server 2008 or Windows 7 Microsoft Fax driver
  • After the Send button is clicked, the fax is not being sent out


  • Crystal reports for Visual Studio
  • Windows 7
  • Windows 2008

Reproducing the Issue

  • Print a report or any otter document spanning more than one page to Microsoft Fax driver


  • Use a fax driver that supports muti-page documents
  • Use one page documents only

This issue was escalated in ADAPT01506883 and R&D determined this was a limitation in the .NET framework and we cannot fix the issue.


  • See attached fax print test application. This app does not use any CR runtime and it fails also
  • If you require this to work please send attached test application to Microsoft to see if they can provide a solution.
  • The other option is to use a third party Fax program as a work around.


Crystal Reports, Fax, MS Fax, corrupted tif file , KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , How To


Crystal Reports 2008 V1 ; SAP Crystal Reports, developer version for Microsoft Visual Studio