SAP Knowledge Base Article - Preview

1534346 - SAP Support incident statuses explained - SAP ONE Support Launchpad

Symptom

  • What does the status mean on my SAP BusinessObjects Enterprise Support incident?
  • Why is there no action being performed on my incident?
  • Why is my incident listed as Outstanding / Action required / Need Confirmation?


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Keywords

case cases ticket tickets message messages , KBA , BI , Business intelligence solutions , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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