SAP Knowledge Base Article - Preview

1521582 - Solution Manager: no mail is sent to processor of the message if sender and receiver are the same


  • the mail is not sent, although the mail action is maintained correctly
  • sender and the receiver of the mail are the same
  • Email is not getting triggred in BRF plus to Support team.
  • "Sender and recipient e-mail addresses are the same. E-mail cannot be sent"



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2


Email, E-Mail, Sender, Empfänger, SolMan, Meldung, Service Desk, Meldender, Bearbeiter, Support team, same email id, BRF+, BRF plus, ITSM, IT Service management, service desk, incident, e-mail, receiver , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , CRM-BF-ACI , Actions/Output Determination , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.