SAP Knowledge Base Article - Public

1513393 - Error: 'An unhandled win32 exception occurred in crw32.exe' when exporting a cross-tab report to MS Excel, from Crystal Reports


  • Fails to export a report.
  • Report that contains a cross-tab fails to export to excel.
  • When attempting to export the report that contains a cross-tab large number of summarized fields to MS Excel format, Crystal Reports crashes with the error:
    "An unhandled win32 exception occurred in crw32.exe [756]"


  • SAP Crystal Reports 2008

Reproducing the Issue

  1. Create a cross-tab report in Crystal Reports designer.
  2. Use more than 102 fields in summarized fields section of a cross-tab.
  3. Export the report to MS Excel format.
    Crystal Reports crash.


  • The issue has been identified and logged under Problem Report ID ADAPT01496327


  • The issue is resolved in the following product updates, and above:
    • Crystal Reports 2008 - Service Pack 4


ADAPT01496327, summarized fields, cross tab, export, excel , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed


Crystal Reports 2008 V0 ; Crystal Reports 2008 V1