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1497394 - Which files and directories should be excluded from an antivirus scan for SAP BusinessObjects Business Intelligence Platform products in Windows?


  • When antivirus or security scanner applications are enabled, Business Objects services do not start remaining in initializing status; when antivirus is disabled the services start fine.
  • What processes and directories should be excluded from anti-virus software scans and monitoring?
  • Anti-virus software scans or security scanners are affecting the performance of the SAP BusinessObjects applications and on the client is leading to other errors
    e.g.: login failures from Web Intelligence Rich Client and Crystal Reports Client.
  • Is there an antivirus or scanner exclusion list?



  • SAP BusinessObjects Enterprise XI 3.1 (Any Service Pack)
  • SAP BusinessObjects Business Intelligence 4.0 / 4.1 / 4.2 / 4.3 (Any Service Pack)
  • All supported Windows Server versions
  • Anti-virus:
    • McAffee VirusScan
    • Norton Antivirus (Symantec)
    • Trend Micro OfficeScan
    • Microsoft
    • Kaspersky
    • Panda
    • Cylance
    • Blackberry
    • Others


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1


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