SAP Knowledge Base Article - Public

1481941 - Printing to Zebra label printer - Crystal Reports 2008


  • When the Page Size is set such that Width is greater than the Height, the report automatically changes to Landscape orientation
  • When the page orientation is reset to Portrait, then the Width will take the dimension of Height and Height will have the dimension of Width


  • The issue has been submitted for a resolution
  • Tracking number is ADAPT01083203
  • The issue is resolved in Fix Pack 2.8
  • Note: Fix Pack 2.8 is not included in Service Pack 3.0
  • The fix for installs with Service Pack 3.0 will be included in Fix Pack 3.1 expected to be released end of July 2010
  • Note: this fix is specific to Zebra label printers only. The issue may persist for other label printers. A fix for other printers is to be released at a later date
  • Ensure that only the most up to date printer drivers from the Zebra web site are used


Forum Thread , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , Bug Filed


Crystal Reports 2008 V1