SAP Knowledge Base Article - Preview

1474685 - "write error. [Error sending mail message to SMTP server. Return code: [].]: [CrystalEnterprise.Smtp]" when scheduling large report to email as attachment

Symptom

  • After configuring Simple Mail Transfer Protocol (SMTP) for job server and scheduling a large report to an email address as a Microsoft Excel or Adobe Acrobat attachment.
  • The schedule fails with the following error message: "write error. [Error sending mail message to SMTP server. Return code: [].]: [CrystalEnterprise.Smtp]"
  • However, if the report is small it is successfully sent out as an Excel attachment to the email address.


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Environment

  • BusinessObjects Business Intelligence platform 4.x.

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

size, pdf, xls, publication, write error, Error sending mail message to SMTP server, large, huge, size, write error. [Error sending mail message to SMTP server. Return code: [].]: [CrystalEnterprise.Smtp], schedule, schedule large report , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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