SAP Knowledge Base Article - Public

1461325 - Unable to print from viewer in Crystal Reports .NET web application


  • When clicking the Print button on the CrystalReportViewer control toolbar, nothing happens


  • Crystal Reports for .NET 2005
  • Windows Vista or Windows 7 64 Bit

Reproducing the Issue

  • Create an ASP.NET application which views a Crystal Report in the CrystalReportViewer control
  • Click the Print button on the toolbar
  • A javascript warning, "Object can't support this action" may be shown after clicking the exclamation-mark icon in the lower left of the browser window


The issue has been identified and logged under Problem Report ID ADAPT00779708


  • Issue was resolved with SP1 for Crystal Reports for .NET 2005.
  • The service pack needs to be installed to the development computer where VS.NET 2005 is installed
  • Deploy the updated CRRedist2005_x64.msi file to the client system


.NET, Vista, Windows 7, 64Bit, Printing, Unresponsive, nonresponsive, 10.2, DOTNET, Forum Thread, javascript, , KBA , BI , Business intelligence solutions , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , Bug Filed


SAP Crystal Reports, version for Visual Studio .NET 2005