SAP Knowledge Base Article - Public

1458142 - Error: 'crw32.exe Unable to find entry point' when launching Crystal Reports.

Symptom

```
Cannot launch Crystal Reports
```

Error: 'crw32.exe Unable to find entry point. Unable to find entry point of the procedure in the dynamic link library'

Environment

Windows XP Professional Service Pack 3 (SP)

```
Business Objects Client XI 3.1 SP2
```
```
Crystal Reports (CR) 2008 V1 SP2
```

Reproducing the Issue

Start Crystal Reports

Cause

Conflict between dll files.

Resolution

```
Log into the system as Administrator
```
```
Stop any application that is running
```
```
Uninstall SP2 of Crystal Reports
```
```
Uninstall Crystal Reports 2008 V1
```
```
Install Crystal Reports 2008 V1
```
```
Install SP2 of Crystal Reports
```

Keywords

cannot run, cannot open, cannot use , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

Crystal Reports 2008 V1