SAP Knowledge Base Article - Preview

1455285 - Error: Failed to load database information, when refreshing or scheduling a report based off Salesforce.com in InfoView or BI LaunchPad

Symptom

  • Error: "Failed to load database information"
  • When refreshing or scheduling a report based off Salesforce.com data source in InfoView or BI LaunchPad, the report fails with an error.
  • When refreshing the same report in Crystal Reports, the report refresh successfully.


Read more...

Environment

  • Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
            
  • Crystal Reports Server 2008
  • SAP BusinessObjects Enterprise 3.1
  • SAP BusinessObjects Business Intelligence Platform 4.0
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; Crystal Reports Server 2008 V0 ; Crystal Reports Server 2008 V1 ; SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Keywords

Crystal Reports Server, CRS, CR, salesforce.com , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.