SAP Knowledge Base Article - Public

1431064 - How to take a HttpWatch trace in IE and Chrome

Symptom

Occasionally SAP Support requests a HTTP trace for further analysis of reported problems. This document describes the necessary steps to create such a HTTP trace. HttpWatch integrates with Internet Explorer and Google Chrome browsers to show you exactly what HTTP traffic is triggered when you access a web page. If you access a site that uses secure HTTPS connections, HttpWatch automatically displays the decrypted form of the network traffic.

Environment

  • SAP Business ByDesign
  • Cloud for Customer

Resolution

Download the free version of 'HttpWatch Basic Edition' from this internet site : http://www.httpwatch.com/download/ and install it on your system.

1. Logon to the system in IE.

  • After logining into the system, press right click. You can see the option - HttpWatch Basic

httpwatchoption.jpg

  • The HttpWatch plug-in can be displayed in the lower part of the browser window.

 httpwatchvisible.jpg

  • Open the ByDesign/C4C system's workcenter/view where you are facing the issue and then press 'Record' on the HTTPWatch screen and follow your steps to reproduce the issue. 
  • Press 'Stop' once the issue is reproduced completely.
  • Click on 'Save' to save the trace file. The extension of the file is hwl.
  • Convert the .hwl file to .zip and Attach the file to the incident and send it back to SAP Support.

 2. Logon to the system in Chrome.

  • Click on the HTTP Watch Icon.  

      Snagit.png

  • After launching it, the HttpWatch plug-in will be displayed in a new window.

     Window.png

  • Open the ByDesign/C4C system's workcenter/view where you are facing the issue and then press 'Record' on the HTTPWatch screen and follow your steps to reproduce the issue. 
  • Press 'Stop' once the issue is reproduced completely.
  • Click on 'Save' to save the trace file. The extension of the file is hwl.
  • Convert the .hwl file to .zip and Attach the file to the incident and send it back to SAP Support.

Keywords

KBA , trace , SRD-HR-TLM , Time and Labour Management , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions