SAP Knowledge Base Article - Public

1424047 - Additional letters added when exporting a report to PDF format from Crystal Reports, when the text uses the font Fruitiger


  • The exported PDF shows letter 'fi' instead of 'f'
  • Additional letters are added when a report is exported to PDF format from Crystal Reports that uses the font: Fruitiger


  • Crystal Reports XI Release 2

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source.
  2. Insert a text field which contains the letter 'f'
  3. Set the text to use the font: 'Frutiger LT COM 45 Light'
  4. Refresh the report, and notice it display the letter correctly.
  5. Export the report to PDF format.
    In the exported PDF document, observe the letter ‘f’ is changed to ‘fi’.


  • The issue occurs due to the font substitution.
  • The issue has been tracked under ADAPT01265719.


  • This issue is resolved in the following product updates:
    • Crystal Reports XI R2:
      • Service Pack 6 and above

See Also

Note 1415991 - XI R2 SP6 Readme


KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed


SAP Crystal Reports XI R2