SAP Knowledge Base Article - Preview

1415619 - 'Unhandled Exception' error trying to refresh a Desktop Intelligence document on a Windows Terminal Server


  • Attempting to refresh a Desktop Intelligence document in the full client in 2-tier or 3-tier on a Windows Terminal Server throws the following error message:
    • "Unhandled Exception
      Code: c0000005
    • The tools.dll is referenced in the call stack
  • The following errors also appear:
    • "Connection or SQL sentence error: (DA0005) - Unable to create a connection"
    • "A connection required to refresh this document is unavailable. (DA0004)"
  • Accessing the Windows Terminal Server with a Windows Administrator User or running the Desktop Intelligence full client as a Windows Administrator User works without problem.

    "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • Business Objects Enterprise XI R2 SP5
  • Oracle 10g SP2 for the data
  • Windows Server 2003
  • Windows Terminal Server 2003


SAP BusinessObjects Business Intelligence platform R2


deski full client report crash EXCEPTION_ACCESS_VIOLATION busobj.exe , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-DKI , Desktop Intelligence , Problem

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