SAP Knowledge Base Article - Preview

1413171 - Error: 'The viewer could not process an event. Failed to open the connection ' when refreshing a report in SAP BI LaunchPad, for a report on which a custom Table Prefix was set in the CMC

Symptom

  • Custom Table Prefix specified in the Central Management Console(CMC) is ignored.
  • Can successully refresh the report in Crystal Reports designer, but it fails in SAP BI LaunchPad.
  • Report refresh successfully in the CMC when using the original connection, instead of custom database connection.
  • When refreshing a report in SAP BI LaunchPad, or the Central Management Console (CMC), and using a custom connection, the report either refresh using the previous data connection, or fails with the error:
           
    "The viewer could not process an event. Failed to open the connection."


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Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
       
  • SAP BusinessObjects Business Intelligence platform 4.1
  • SAP BusinessObjects Business Intelligence platform 4.2

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

CR, Table Prefix , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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