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1413156 - Users get active directory authentication failed error (FWM 00006) error

Symptom

  • When users try to login to infoview, they get active directory authentication failed (FWM 00006) error
  • Tomcat is configured for AD Authengication but no Single Sign-on
  • Active Directory users cannot login to infoview whereas Enterprise users can
  • ERROR: Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)
  • Tests using kinit take very long and eventually timeout


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Environment

  • BOXI3.1 Servicepack 2
  • SAP BusinessObjects Business Intelligence platform 4.x
  • Apache Tomcat Web Application Server
  • Microsoft Windows Server

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3 ; SAP BusinessObjects Business Intelligence platform R2

Keywords

Active Directory Authentication failed FWM 00006 , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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