SAP Knowledge Base Article - Preview

1396304 - "An error occurred while logging on. (LO 02040) - You do not have a valid license to use BusinessObjects Live Office- " error message appears when logging to Live office

Symptom

  • When trying to connect to Live Office the following error is displayed: An error occurred while logging on. (LO 02040)
  • In the error details: You do not have a valid license to use BusinessObjects Live Office. Contact your BusinessObjects Enterprise system administrator. (LO 26003)


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Environment

  • SAP Businessobjects Live office 4.X

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

License key expired, LiveOffice, XC, Dashboard, LO 02040, LO02040, LO26003, LO 26003,LO 26000,LO26000 , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , BI-BIP-LO , Live Office , Problem

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