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1378284 - "An error occurred when synchronizing folder hierarchy" in Crystal Reports


  • When saving a Crystal report to SAP Business Warehouse (BW), the following error occurs:
    • An error occurred while saving and/or publishing. The return code 1 was returned from the server. An error occurred when synchronizing folder hierarchy for role ; <name of role> (EAS 30001)

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP BusinessObjects Enterprise XI R2
  • SAP BusinessObjects Enterprise XI 3.1
  • BusinessObjects Integration Kit for SAP Solutions
  • Crystal Reports 2008


SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1


bi cr2008 pik BOBJ XIR2 xi3.1 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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