SAP Knowledge Base Article - Preview

1375749 - Error: "Unknown Database Connector Error" when refreshing a report in SAP BI LaunchPad

Symptom

  • Unknown Database Connector Error.
  • When refreshing a report in SAP BI LaunchPad, it generates an error.
  • The same report refresh successfully in Crystal Reports, but fails when refreshed on the server.
  • In SAP BI LaunchPad, when refreshing a report created in Crystal Reports, it fails with the error: "Unknown database connector error"


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.1
  • SAP BusinessObjects Business Intelligence platform 4.2
  • SAP BusinessObjects Business Intelligence platform 4.3
       
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020   

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020

Keywords

CR , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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