SAP Knowledge Base Article - Preview

1320856 - <InfoView> If user closes "Change Password" window without changing password, the user account becomes disabled


  • The user account becomes disabled if closing the browser window without changing password at first logon to InfoView
  • Error occurs on next logon
  • Error: "Account Information Not Recognized: An error occurred at the server: The user account has been disabled."



  • Business Objects Enterprise XI R2
  • Business Objects Enterprise XI 3.0
  • Business Objects Enterprise XI 3.1


SAP BusinessObjects Business Intelligence platform R2 ; SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1


disable, warning, XI3.0, XI3.1, XIR2, pswd, locked, user name , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Product Enhancement

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