SAP Knowledge Base Article - Preview

1311166 - Error: 'Unable to logon to InfoView. Please contact your system administrator for assistance. Please close your browser before continuing' when attempting Single Sign-On to InfoView in Business Objects Enterprise

Symptom

  • Error: 'Unable to logon to InfoView. Please contact your system administrator for assistance. Please close your browser before continuing' when accessing InfoView with Single Sign-On enabled
  • Kerberos errors from network traces or stdout.log file for Tomcat:
    • KRB5KDC_ERR_S_PRINCIPLE_UNKNOWN
    • KRB5KDC_ERR_C_PRINCIPLE_UNKNOWN
    • Kerberos Error 8: Principal unknown

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

3.x XI r2 SSO , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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