SAP Knowledge Base Article - Public

1291961 - How to download Crystal Reports?

Symptom

  • How to download Crystal Reports?
  • Where are the full builds of Crystal Reports?
  • Where to find the installation packages of Crystal Reports on the SAP website?
  • Where to download product updates for Crystal Reports, like Support Pack or Patch?

Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020

Resolution

  • The following section contain information on how to download:
      
    • Crystal Reports 2013, 2016, 2020
      • Full installation
      • Support Pack or Patch
           
    • Crystal Reports 2008, 2011  ( Unsupported product version )
      • Support Pack
               
               
  • To download Crystal Reports 2013, 2016, 2020:
       
    • For the full product installation:
         
      1. In a web browser, go to the SAP Software Downloads: https://launchpad.support.sap.com/#/softwarecenter
             
      2. Login with your SAP User ( S-User ID )
             
      3. In the Software Downloads page, under the tab: "INSTALLATIONS & UPGRADES", select the following:
        • By Category
        • Analytics Solutions

          Downloads - 01.png
             
             
      1. In the Analytics Solutions page, select: Crystal Reports
                  
      2. In the Crystal Reports page, select the desired version of Crystal Reports. For example: "SAP Crystal Reports 2016"
            
      3. On the next page, select:  "Installation and Upgrade"
                  
      4. In the Installation and Upgrade page, select the Support Pack version of Crystal Reports to download.           
                   
                    
             
    • For product updates, like a Support Pack or a Patch: 
            
      1. In a web browser, go to the SAP Software Downloads: https://launchpad.support.sap.com/#/softwarecenter
           
      2. Login with your SAP User ( S-User ID )
           
      3. In the Software Downloads page, under "SUPPORT PACKAGES & PATCHES", select the following:
        • By Category
        • Analytics Solutions
           
          Downloads - 02.png  
                     
      4. In the Analytics Solutions page, select: Crystal Reports
            
      5. In the Crystal Reports page, select the desired version of Crystal Reports. For example: "SAP Crystal Reports 2016"
                
      6. Select the desired Support Pack, or Patch of Crystal Reports to download.
            
             
                
  • To download a version of Crystal Reports that is no longer supported, like Crystal Reports 2008, 2011:     
    Important Note: There is no full product download for unsupported versions of Crystal Reports, only the latest product updates.
    1. In a  web browser, go to the SAP Software Downloads: https://launchpad.support.sap.com/#/softwarecenter
          
    2. Login with your SAP User ( S-User ID )
           
    3. In the Software Downloads page, under "SUPPORT PACKAGES & PATCHES", select the following:
      • Archived by Alphabetical Index (A-Z)

      •   
    4. In the page "Archive - C", scroll down, and select: Crystal Reports
        
    5. In the Crystal Reports page, select the desired version of Crystal Reports. For example: "SAP Crystal Reports 2008"
           
    6. In the next page, select the version of Crystal Reports again.
           
    7. Select the desired Support Pack, or Patch of Crystal Reports to download.
             
                   
  • Important Note
    If you have any questions or issues downloading Crystal Reports, create an incident under the component: XX-SER-SAPSMP-SWC, and include any errors you receive or a screenshot if the package isn't available.

See Also

Keywords

Crystal Reports , installation, service market place, Check Prerequisites, CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , XX-SER-SAPSMP-SWC , SAP Support Portal - Software Distribution Center , How To

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020