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1282364 - Report Application Servers fail during startup (Linux / Unix)

Symptom

  • In a Linux or Unix SAP BI environment...
  • Report Application Servers (RAS) are in Failed status, cannot be started successfully
    • This server is considered failed because it has stopped 5 time(s) in 60 minute(s).
  • Other server types are starting successfully
  • Newly-created RAS servers exhibit the same behavior
  • Crystal Reports Processing Servers may be equally impacted
  • RAS trace logs contain messages similar to the following:

Enterprise XI 3.1:
[...]
SResourceSource::LoadString Starting Crystal Reports Application Server : %1
SResourceSource::LoadString 35740
SResourceSource::LoadString Daemon message from %1: %2.
**daemon: NO customer cleanup!
(sidaemon.cpp:544) SUNIXDaemon::run: waiting to stop and uninitialize...
SResourceSource::LoadString 50212
SResourceSource::LoadString Crystal Reports Application Server is down.
SResourceSource::LoadString 35740
SResourceSource::LoadString Daemon message from %1: %2.
Query server stopped : 0.

(sidaemon.cpp:549) SUNIXDaemon::run: server restart flag is 0..
(sidaemon.cpp:564) installing abnormal shutdown handler
(siservercleanup.cpp:90) Abnormal signal handling is disabled.
Stopping query server.
[...]

Business Intelligence Platform 4.x:
[...]
SIServerController::run: Before initialize
(sidaemon.cpp:417) SUNIXDaemon::init: starting
SUNIXDaemon::init: redirecting stdio to /dev/null
(sidaemon.cpp:210) installing fg terminiation handler
(sidaemon.cpp:221) installing abnormal sys handler
(siservercleanup.cpp:90) Abnormal signal handling is disabled.
(sidaemon.cpp:513) SUNIXDaemon::init: finished
**daemon: NO customer cleanup!
(sidaemon.cpp:544) SUNIXDaemon::run: waiting to stop and uninitialize...
Query server stopped : 1.
(sidaemon.cpp:549) SUNIXDaemon::run: server restart flag is 0..
(sidaemon.cpp:564) installing abnormal shutdown handler
(siservercleanup.cpp:90) Abnormal signal handling is disabled.
Stopping query server.
SIServerController::run: Before uninitialization


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Environment

  • SAP BusinessObjects Enterprise XI 3.1
  • SAP BusinessObjects Business Intelligence platform 4.x
  • all supported Linux / Unix operating systems

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

xi3.1 bi 4.0 4.1 4.2 4.3 bi4.0 bi4.1 bi4.2 bi4.3 CR 2016 redhat red hat suse sun microsystems oracle solaris ibm aix hp-ux hpux hp ux hewlett-packard hewlett packard mw cleanup mainwin mainsoft main win soft fails failure can't don't won't start starting stopped hang hangs hanging initializing , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-CRS , SAP Crystal Server , Problem

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