SAP Knowledge Base Article - Preview

1249555 - "Login failed" with "Web Intelligence Rich Client" tool


  • Cannot log into the Web Intelligence Rich Client.
  • Problem doesn't occur on every client.
  • Problem doesn't occur with other Business Objects client tools (Designer/Desktop Intelligence)
  • Consistent error on the computer on which it occurs (not random).
  • When trying to connect to Web Intelligence Rich Client to the server , the following message is displayed: "Login Failed"
  • If a bad password is entered, the message is "Incorrect user or Password"
  • After click on login the page stucks on loading, does not show any error message.



  • All Supported Windows Operating Systems.
  • Business Objects Enterprise XI3.0/3.1
  • Business Objects Edge 3.0/3.1
  • SAP BusinessObjects Business Intelligence Platform 4.0/4.1/4.2
  • Webi Rich client tool


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1


WebI, login failed, no login error , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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