SAP Knowledge Base Article - Public

1233980 - Extra lines and spaces appear between groups when exporting a report to MS Word Editable format from Crystal Reports


  • Extra spaces.
  • Space added between group when exporting to Word Editable.
  • When exporting a report to MS Word Editable format from Crystal Reports, extra lines and spaces appear between groups.


  • Crystal Reports XI R2
  • SAP Crystal Reports 2008

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source.
  2. Add at least one group on the report, and set the section to underlay the following section.
  3. Place a database field within the underlayed section.
  4. Right-click on the field and select Format Field.
  5. From Common tab, check the 'Can Grow' option and set the 'Maximum number of lines' to 2.
  6. Export the report to Microsoft Word - Editable (RTF) format.


  • This is a known issue that has been tracked under ADAPT00924980


  • The issue has been resolved in the following product updates:
    • Crystal Reports XI R2:
      • Fix Pack 4.1
      • Service Pack 5
    • Crystal Reports 2008:
      • Service Pack 2


Crystal XIR2 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed


Crystal Reports 2008 V1 ; SAP Crystal Reports XI R2