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1203753 - Error: "Account Information Not Recognized: Active Directory Authentication failed to log you on" when AD users log on to Java InfoView

Symptom

  • When attempting to log on to Java InfoView as an Active Directory (AD) user, the following error message appears:

"Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again" FWM 00006

  • Tomcat Std.out logs show the following:

"[http-8080-Processor23] ERROR
com.crystaldecisions.sdk.plugin.authentication.ldap.internal.SecWinADAuthentication  - Cannot create LoginContext. C:\Windows\bscLogin1.conf (No such file or directory)"

  • If this issue occurs with Websphere systemout.log the error may look different like 

com.ibm.ws.security.auth.login.ConfigFile :ERROR: Could not create URL: /opt/WebSphere/appserver/profiles/path/bscLogin.conf. The exception is java.io.FileNotFoundException: / ... /WebSphere/appserver/profiles/path/bscLogin.conf (No such file or directory)


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x 4.1 4.2 
  • Tomcat any version
  • Other web applications such as Websphere any version

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again ERROR com.crystaldecisions.sdk.plugin.authentication.ldap.internal.SecWinADAuthentication - Cannot create LoginContext. C:\Windows\bscLogin.conf (No such file or directory) AD Login fail cannot login to infoview , 7144594 , KBA , BI-BIP , Business intelligence platform , Bug Filed

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