When viewing a report in a .NET web application using assemblies from Crystal Reports XI Release 2, toolbar buttons appear as red 'X's.
Red 'X's appear because of one of the following reasons:
Missing crviewer115 folder
Missing virtual directory for the crviewer115 directory
The folder must be under the aspnet_client\system_web\2_0_50727\crviewer115 folder, and a virtual directory pointing to this folder must exist under the web site.
Complete these steps depending on whether you are using the default or custom web site in IIS:
Default web site
If the folder does not exist, reinstall Crystal Reports XI Release 2 or the installation package built with the merge modules.
If the virtual directory does not exist under the default web site, create it in IIS and point it to the crviewer115 folder.
- OR -
Custom web site
Copy the crviewer115 folder from aspnet_client\system_web\2_0_50727 to the directory of the custom web site.
In IIS, under the custom website, create a virtual directory pointing to the crviewer115 folder in the directory of the custom web site.
.NET , 3205904 , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , Problem
SAP Crystal Reports XI ; SAP Crystal Reports XI R2